Care Coordination Specialist

Position Title: Care Coordination Specialist

Type: Full-Time (3-4 day work week)

Company: BH Link

Location: East Providence

Roles and Responsibilities: Greet clients with warmth upon arrival. Assist clients in filling out paperwork, as needed. Provide information about the BH Link for clients, friends, and family. Help to ensure the comfort and safety of clients throughout their visit to BH Link. Monitor facility cameras and help to ensure environmental safety on and around the grounds of the program. Guide clients through safety checks during their entry into the BH Link facility. Assist in facilitating transportation to and from the BH Link facility, as needed. Assure that treatment bays are presentable and safe prior to the transition of a client from the waiting room to the treatment bay. Maintain documentation and logs, as appropriate. Engage in insurance authorization on behalf of clients served. Consistently assess where support is needed in the program. Provide additional clinical and administrative support as needed.

Desired Skills: Personable and compassionate in approach. Able to build rapport with clients within a short period of time. Able to apply learned verbal de-escalation techniques with clients in crisis. Works well in a team setting and communicates effectively with other professionals. Proactive and engaged when working with clients and co-workers. Ability to multi-task and prioritize effectively in fast-paced environments. Ability to work on various platforms, including electronic health records. Multilingual professionals are encouraged to apply (and reimbursed accordingly).

Experience and Education: Minimum associate's degree in human services (or equivalent experience) Preferred 1-3 years' experience in human services (or other relevant experience)