Learning & Onboarding Architect

Hard Rock Digital is seeking a Training & Development Specialist to join our Customer Operations team. You will own the delivery of onboarding and ongoing training, with a focus on initial programs and later product updates, quality, and developmental training. You'll deliver train-the-trainer sessions to upskill supervisors and agents, training in both face-to-face and virtual environments. Travel up to 50% is required, with the flexibility to operate within Canada, the US, and international