ServiceNow ITSM Lead & Knowledge Champion
universal music groupLos Angeles, CA
ServiceNow ITSM Lead & Knowledge Champion
Occupations
Computer and Information Systems ManagersInformation Technology Project ManagersComputer Systems AnalystsAbout the role
Universal Music Group is seeking a Senior Engineer, ITSM & Knowledge Lead to drive ITSM and knowledge initiatives across a globally distributed ServiceNow team. You will own the domain backlog, KPIs, and governance to increase self-service adoption and reduce operational noise.
Join us to partner with platform leadership and operations to deliver measurable outcomes, define requirements, and oversee UAT for ITSM/knowledge enhancements in a fast-paced enterprise environment.
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JOB OVERVIEW
Experience level
Manager
Location
Los Angeles, CA
Occupation
Computer and Information Systems Managers
Industry
Custom Computer Programming Services
Posted
2 days ago
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