Office Assistant

Reports To: Office Manager

Job Summary: Framesi North America is seeking a versatile professional to provide exceptional customer service, ensure accurate order processing, manage day-to-day office operations and assist our sales team. This role is ideal for a detail-oriented "yes" person who thrives on collaboration, is proficient in Microsoft Office, G-Suite, and NetSuite (preferred), and is eager to support both internal teams and external customers. By combining order entry, administrative duties, and sales support, you will play a key role in upholding our values of community, integrity, and teamwork. This position is in-house at the Framesi North America Headquarters in Leetsdale, Pennsylvania.

Key Responsibilities: Order Entry and Customer Service Accurately enter customer purchase orders into NetSuite, verifying all details for completeness and pricing accuracy. Communicate with customers regarding order status, delivery schedules, payment options, and any issues that arise, ensuring timely resolution and follow-up. Coordinate with sales, warehouse, and finance teams to ensure smooth order fulfillment and maintain accurate records. Office Administration & Coordination Manage daily office activities to ensure efficiency and compliance with policies. Handle phone calls, email correspondence, and mail; greet visitors and provide support to staff and clients. Maintain calendars, schedule meetings, office events, and coordinate travel and appointments for managers and team members as needed. Monitor office supplies and place orders as needed. Assist colleagues across departments, embodying a collaborative, service-oriented mindset. Provide administrative support to the sales team, including scheduling sales meetings, maintaining calendars and preparing sales reports. Handle incoming customer and distributor inquiries, providing product information and pricing, and collaborating with the sales team to generate and follow up on leads. Process and track sales orders, invoices, and payments; update documents with all sales activities and communications. Assist sales directors with partner and customer sales activities, follow up on business development opportunities, and provide first-line pre-sales support. Support the coordination of sales events, trade shows, or promotional activities as needed, helping the team maintain a professional presence.

Qualifications: Experience & Technical Skills Required 2-3 years of combined experience in customer service, order entry, office administration, and/or sales support. Proficiency with Microsoft Office (Excel, Word, PowerPoint), G-Suite, and NetSuite or similar accounting systems. Strong data-entry and organizational skills with keen attention to detail. Interpersonal & Organizational Skills Exceptional communication skills—both written and verbal—with the ability to explain products and sales terms clearly and professionally. Demonstrated ability to manage multiple priorities, meet deadlines, and collaborate effectively with cross-functional teams. Positive, customer-centric mindset; comfortable following up on leads, assisting colleagues, and resolving issues with empathy and accountability. High level of integrity, reliability, and confidentiality in handling sensitive information. Education & Additional Attributes High school diploma or equivalent required; associate or bachelor's degree in business administration or a related field preferred. Experience in the beauty, manufacturing, or distribution industry is a plus. Willingness to learn and adapt to new processes and technologies; alignment with Framesi's values of community, integrity, and teamwork.

Job Type: Part-time, 24 hours per week, 3 days per week

Shift: M-Thurs, 8 a.m.-4:30 p.m. (days to be determined upon hire)

Pay: $17.00 - $20.00 per hour

Work Location: In-person

Education: Associate (Preferred)

Experience: Required 2-3 years of combined experience in customer service, order entry, office administration, and/or sales support.