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Warranty Program Coordinator

kforceFrisco, TX

13 days ago

Occupations

Customer Service RepresentativesProject Management SpecialistsComputer User Support Specialists

Industries

Custom Computer Programming ServicesSoftware PublishersOther Individual and Family Services
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About the role

Description: Kforce is immediately adding a full-time Warranty Program Coordinator in support of our industry leading technology development client in Frisco, TX. Our client is seeking candidates who are driven to make positive changes to the way people live and work by creating breakthrough technology solutions.
Key Tasks:
  • Monitor and manage the warranty support distribution mailbox* Serve as primary intake point for questions and requests* Triage incoming inquiries and requests, route to the appropriate SME/team* Respond to inquiries using approved canned responses* Track inquiries through resolution and follow up on outstanding requests* Partner with program team when uncertain on who to send to or how to address* Support management and coordination of the Warranty Escalation Process* Log and track incoming questions, concerns, and executive escalations* Coordinate handoff to ensure inquiries are handled appropriately between stakeholders* Ensure escalation process is followed and supported by documentation when applicable* Support documentation and admin tasks related to the escalation process* Maintain escalation record and reporting, track escalation status, and help drive resolution through closure* Administrative, operational, and communications, and enablement support* Knowledge and content management: assist in development and maintenance of FAQs, process documents, etc.* Maintain internal communication collateral and content, partner with comms lead and program team to coordinate updates to documentation* Support processing of warranty-related forms, approvals, and paperwork (refund request template, etc.)* Help ensure consistent messaging across all customer-facing and internal support channels Reporting & Tracking:* Provide data on number of inquiries received, category, open/closed volume* Track top customer and seller concerns; identify common themes and recurring questions
Requirements:
  • * To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed* Relevant education and/or training will be considered a plus
  • Job Type
  • ContractCompensation25 - $34

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JOB OVERVIEW

Experience level

Mid

Location

Frisco, TX

Occupation

Customer Service Representatives

Industry

Custom Computer Programming Services

Posted

13 days ago

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