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Multi Site Legal Office Service Associate

ricohHialeah, FL

2 days ago

Occupations

Customer Service RepresentativesOffice Clerks, GeneralReceptionists and Information Clerks

Industries

Other Business Service Centers (including Copy Shops)Office Administrative ServicesAll Other Business Support Services
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About the role

Overview: As Area Customer Service Coordinator, you support multiple client sites to ensure reliable, high-quality service delivery and operational support. You will work closely with management to improve processes and implement new services, using data-driven insights to drive continuous improvement. The role emphasizes a service-first mindset and strong client relationships across a geographically diverse area. This is a chance to contribute to Ricoh's client satisfaction mission while gaining exposure to on-site operations and cross-site coordination. Compensation / Benefitsmedical, dental, life and disability insurance 401(k) retirement plan Health Savings Account (HSA) Flexible Spending Account (FSA)tuition assistancepaid vacation and paid holidays
Responsibilities:
  • Cover multiple customer sites to ensure consistent service and operational support tailored to each client
  • Provide on-site business services such as mail/print, hospitality, front desk, shipping/receiving, courier coordination, and printer fleet management
  • Travel locally to client locations and satellite offices to support operations
  • Collaborate with management to enhance processes, ensure best practices, and drive data-driven improvements
  • Assist in implementing new customer accounts and service expansions; support Field Implementation Managers
  • Maintain a service-first, professional demeanor and build positive customer relationships
  • Demonstrate adaptability by taking on new challenges and delivering exceptional service
Key requirements:
  • High school diploma with 12+ months of relevant experience
  • Willingness and ability to travel between locations within a 40–50 mile radius7am–7pm shifts with potential overtime including weekends depending on location
  • Regular use of a personal vehicle; valid driver's license and adequate insurance
  • Data-driven and innovative approach; strong communication and customer-centric mindset
  • Physical ability to perform tasks including standing, walking, bending, and lifting up to 50 lbscustomer-centric mindsetexcellent communicationadaptabilityaccountability
  • Microsoft Office suitedata-driven problem solving

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JOB OVERVIEW

Experience level

Junior

Location

Hialeah, FL

Occupation

Customer Service Representatives

Industry

Other Business Service Centers (including Copy Shops)

Posted

2 days ago

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