Technical Customer Support Representative (Fully Remote)
medrioDenver, CO
$58,000 - $67,000 per yearAPPLY NOW (opens in a new tab)
Technical Customer Support Representative (Fully Remote)
medrioDenver, CO
yesterday
Occupations
Customer Service RepresentativesComputer User Support SpecialistsSales Representatives, Wholesale and Manufacturing, Technical and Scientific ProductsIndustries
Custom Computer Programming ServicesComputer Systems Design ServicesOther Scientific and Technical Consulting Services$58,000 - $67,000 per year
APPLY NOW (opens in a new tab)About the role
Provide top-tier technical support to customers, ensuring high satisfaction and resolution. Manage a high volume of cases, meeting key metrics like first contact resolution and timely case closure.
Skills and Experience:
Bachelor's degree or equivalent, with experience in phone and email support. Strong written and verbal communication, plus experience with Salesforce and SaaS. Remote role with flexibility to align with Asia Pacific time zones. Enjoy a culture of collaboration, ingenuity, and work/life balance.
Compensation and Benefits:
Salary range $58,000 - $67,000 annually. Comprehensive benefits including medical, dental, vision, and insurance, with 100% employee premium coverage. Medrio Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.
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JOB OVERVIEW
Salary
$58,000 - $67,000 per year
Experience level
Senior
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Custom Computer Programming Services
Posted
yesterday
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