Client Services Coordinator - Hartford, CT

Opportunity Client Services Coordinator - Hartford, CTPrimary Location Hartford Service Center Organization Learjet IncAt Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Providing services to Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing continuous growth and development, we empower everyone to reach their full potential on their own terms, because the greatest results happen when you are free to be yourself and share your unique expertise. Your contributions to the team include adhering to Bombardier General Work Rules. Serve as the primary customer experience advocate for the Service Center. Deliver and oversee concierge and hospitality services for customers, crew, and guests. Develop personalized customer visit plans based on preferences, history, and operational needs. Partner with Customer Service Managers to co-create exceptional customer experiences. Anticipate customer needs and proactively resolve concerns. Maintain customer health indicators and action trackers. Prepare reports and present findings to Leadership Monitor corrective actions through completion. Partner with Customer Service Managers to review customer health. Support customer recovery strategies and escalations. Guide personalized customer engagement strategies. Monitor adoption and utilization of customer-facing digital platforms. Gather customer enhancement requests and escalate system issues. Promote digital tools that improve visibility and customer self-service. Support customer experience improvement initiatives. Facilitate cross-functional action reviews. Support Customer Advisory Board and executive action tracking. To thrive in this role, a Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field is preferred. 0-2 years of customer experience, operations, hospitality, aviation, or continuous improvement experience is also preferred. Strong analytical, communication, facilitation, and presentation skills are required. Experience interpreting customer feedback and performance metrics is necessary. Ability to influence cross-functional teams without direct authority is important. Proficiency with Microsoft Office; experience with CRM, survey platforms, and business reporting tools is preferred.