Records/Id - Customer Service Representative I, II - Police Records

Related Duties: Perform other job-related duties and responsibilities as assigned. Knowledge, Skills, and Abilities Knowledge of: Principles and practices of excellent customer service. General office practices and related software language, vocabulary, proper spelling, grammar, and and interpret procedures, principles, and policies of the Abilene Police Department and City of Abilene. Skill to: Communicate effectively and professionally with customers and fellow co-workers, both verbally and in writing. Analyze and resolve open records requests efficiently. Maintain a high level of attention to detail and accuracy in all tasks. Operate various office equipment, including, but not limited to, a computer, printer, copier, fax, and dictation system. Type a minimum of 40 words-per-minute. Ability to: Maintain a professional demeanor while completing duties related to graphic and violent events. Interpret and apply policies, procedures, and regulations to varied independently and manage multiple priorities in a fast-paced environment. Work under pressure, exercise sound judgment, and make effective decisions both during and outside of regular work hours. Demonstrate a positive attitude and strong and follow oral and written instructions. Maintain a high level of confidentiality and professionalism. Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally. Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do. Perform as a team member in a manner that accomplishes the Division's mission and treats team members with dignity, courtesy, and respect. Experience and Training Guidelines For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through: Customer Service Representative IExperience: This is an entry level position. Previous data entry and transcription is preferred. Previous experience within the Law Enforcement or Legal discipline is preferred. Education/Training: A high school diploma or GED is required. License or Certificate: A valid current Texas driver license, the ability to obtain one within ninety (90) days of employment, or a military waiver is preferred. Customer Service Representative II

Experience: One (1) year as a Customer Service Representative I or equivalent is required. Education/Training: A high school diploma or GED is required. License or Certificate: A valid current Texas driver license, the ability to obtain one within ninety (90) days of employment, or a military waiver is preferred.

Special Requirements: Essential duties require the following physical skills and work environment: Bloodborne Pathogens training, Haz Com training, and HIPAA Compliance training are required within sixty (60) days of employment. Must be at least 18 years of age. Pass a Criminal Justice Information System (CJIS) background check. No felony or Class A-Misdemeanor convictions. No Class B-Misdemeanor convictions in the past ten (10) years. No pending Class B-Misdemeanor or higher charges. US citizenship is required. Work on weekends and holidays. Work during extreme weather conditions. With or without accommodation, the \"X\" indicates the overall strength demand of the position during a typical workday:___ Sedentary – lifting of no more than 10 pounds___ Light – lifting no more than 20 pounds; carrying up to 10 pounds_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task: Codes for how often: N = NoE = Extensive (100 – 70% of the time)M = Moderate (60 – 30% of the time)I = Infrequent (20 – 10% of the time)A = Almost Never (