Head of Customer Success - Work From Home
saas talentDenver, CO
Head of Customer Success - Work From Home
saas talentDenver, CO
today
Occupations
Sales ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelFirst-Line Supervisors of Non-Retail Sales WorkersAbout the role
Own strategic customer relationships after the sale, build onboarding playbooks and account health scoring, and lead a small customer success team. Identify renewal risks at least 120 days in advance, partner with Sales on renewals and expansions, and run quarterly business reviews. Manage escalations, coordinate cross-functional resolutions, and bring customer and vendor insights to Product and Engineering.
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JOB OVERVIEW
Experience level
Manager
Location
Denver, CO
Occupation
Sales Managers
Industry
Custom Computer Programming Services
Posted
today
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