Principal Architect, CX Analytics
virtual vocationsDenver, CO
Principal Architect, CX Analytics
virtual vocationsDenver, CO
today
Industries
Computer Systems Design ServicesCustom Computer Programming ServicesOther Management Consulting ServicesAbout the role
Serving as the primary thought leader in Customer Excellence Analytics and Automation, the full-time remote Principal Architect, CX Analytics will architect complex Account-to-Cash (A2C) and Customer Care solutions to drive operational cost savings and improve bad debt expense through transformation and automation initiatives.
Key responsibilities:
Drive technical and analytical strategy across enterprise operations, acting as an Analytics and Automation Advisor
Architect complex A2C and Customer Care solutions while mapping end-to-end process architectures to eliminate friction
Design and deliver analytical tools and automated frameworks to enhance collections strategy and streamline decision-making
Required qualifications:
Extensive experience in CX Analytics and Automation with a focus on solution architecture
Deep understanding of Account-to-Cash (A2C) and Customer Care processes
Proven track record in mapping end-to-end process architectures for operational cost savings
Experience with customer master data management and managing complex customer account hierarchies across ERP systems
Bachelor's degree in Information Systems, Business Administration, Finance, or related field (Master's preferred)
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JOB OVERVIEW
Experience level
Lead
Location
Denver, CO
Occupation
Computer Systems Analysts
Industry
Computer Systems Design Services
Posted
today
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