GCP Support Analyst

Hub Job Responsibilities: Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives. Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments. Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests. Ensure customer service satisfaction and enable continuous improvements. Oversee higher complexity operational and preventive maintenance tasks. Manage complex remedial and unscheduled urgent changes.

Required: 5+ years of experience in information technology supporting Google Cloud projects. Strong to Expert knowledge of supporting GCP including GKE workloads. Knowledge of OS technologies (Windows, Red Hat Linux). Familiar with CI/CD tools such as Git Hub, Jenkins, etc. Dev Ops and Agile understanding. Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN). Knowledge of scripting languages and tools such as Python, Java Script, Power Shell, Bash. Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.