Sales & Operations Specialist

Position Summary: The Sales & Operations Specialist supports revenue growth, customer retention, and businessdevelopment initiatives. This role serves as a key execution bridge between customers, sales activities, internal teams, and external partners, with a focus on sales execution, customer management, and partnership support.

Key Responsibilities: • Serve as the primary point of contact for members and prospective clients• Handle customer inquiries via WeChat, phone, email, and chat platforms; convert inquiries into sales• Manage client accounts, including package usage tracking, renewals, and follow-ups• Drive membership renewals, package sales, and class enrollments• Provide after-sales support and maintain high customer satisfaction• Support sales and business development campaigns and track KPIs• Assist with promotional materials and sales-related content• Support partnership development, proposal preparation, and execution• Coordinate logistics and communication for BD initiatives, events, and programs Qualifications• Applicants must be currently located in the United States and able to work on-site in New York City.• Bachelor Degree and Above• Preferred majors: Business, Marketing, Communications, Economics, Sports Management, or relatedfields• Experience in sales, customer service, or business development preferred• Strong communication, organization, and execution skills What We Offer• Competitive compensation: $21–$43/hour• Bonuses, commissions, and sponsorship for OPT and H-1B visas• Fast growth opportunities in a startup environment• Discounted tennis lessons