L1 IT Support Specialist (Fully Remote)

Serve as the first point of contact for inbound support calls from existing customers Assist users with software features, system navigation, and general application use Document all interactions and technical details accurately in the CRM Qualifications: Two years of recent phone-based technical support experience Two years of recent Windows IT support experience Strong knowledge of Windows 10 & 11 operating systems Nice to Have: Experience in healthcare industry or healthcare-related software Understanding of clinical terminology and EHR platforms