AI & Ops Associate

ROLE SUMMARY: We are seeking to fill a Strategy and Operations role to help drive key company initiatives, including AI implementation, digitization, and workflow optimization. This is a high-impact, high-ownership role ideal for someone who thrives in fast-paced environments, enjoys relationship-oriented work, loves solving complex problems, and wants to see the immediate impact (both from a financial and mission lens) of their work. You will work directly with senior leadership and functional leaders to execute joint initiatives and resolve operational issues. This role sits at the intersection of strategy, operations, analytics, and AI innovation, with significant visibility and opportunities for growth.

WHAT YOU’LL NEED: TO DO ● Lead strategic operations initiatives across clinical, coordination, compliance, and administrative teams. ● Identify, map, and improve manual workflows through digitization, automation, and process redesign. ● Lead AI implementation by identifying use cases, coordinating pilots, tracking adoption, and documenting outcomes. Partner with leaders and general managers across the business to identify high-value transformation opportunities and turn them into scalable AI and automated solutions. ● Work with internal teams and vendors to implement digital tools, automations, dashboards, and AI-enabled workflows. ● Create and maintain SOPs, workflow guides, training materials, and implementation playbooks. ● Track project milestones, risks, dependencies, user feedback, and measurable impact. ● Support staff training, change management, and post-launch troubleshooting to ensure sustainable adoption.

QUALIFICATIONS & EXPERIENCE: ● 2-4+ years in management consulting, investment banking, strategy/ops, or high-growth startup operations ● Strong analytical skills with experience interpreting complex data and producing clear insights ● Experience preparing executive-ready presentations, memos, or external communications ● Demonstrated ability to influence and build trust with diverse stakeholders ● Fluent in English and Mandarin (spoken)CRITICAL ATTRIBUTES ● Owner Mindset: Takes responsibility, anticipates next steps, and drives outcomes ● Fast + Accurate: Produces high-quality work under time pressure ● Detail-Oriented: Tracks issues rigorously and ensures follow-through across multiple teams ● Resourceful: Thrives in unstructured environments; solves ambiguous problems ● People-Savvy: Effective with frontline teams and external partners ● Mission-Driven: Passionate about improving healthcare services for elderly Asian communities ● Culturally Fluent: Mandarin required (spoken); Cantonese a plusBENEFITS Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation after 3 months of continuous service, life insurance, long-term disability coverage and employee assistance program. In addition to accrued vacation time and sick time, 10 paid federal holidays. LOCATION Flushing, New York (~30-45 minutes from Manhattan). In-person 4 days/week.