Service Operator (Houston/Austin)
foxconn industrial internetHouston, TX
Service Operator (Houston/Austin)
foxconn industrial internetHouston, TX
2 days ago
Occupations
Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer Systems Engineers/ArchitectsIndustries
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesComputer Systems Design ServicesComputer Facilities Management ServicesAbout the role
Service OperatorLOCATION: US RegionCATEGORY: Exempt, Full-Time, 100% On-site. Job Function Manage Level 1 issues in cloud operations in all data centers. Travel is optional depending on the situation.
Responsibilities:
- Monitor cluster servers across all data centers in the North America region.
- Manage call center and dispatch.
- Asset management
- Global Level 1 incident support and response
- EducationBA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required.
- Experience1 to 3 years of relevant experience in Hyper-V or VMware technology
- At least 1 year of hands-on experience with Linux systems and Windows systems, with a basic understanding of networking.
- Data center experience preferred.
Skills/Qualifications:
- Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack.
- Understanding of VLAN and subnetting.
- Strong knowledge of system hardware, especially related to cluster servers.
- Ability to prioritize and multitask.
- Strong troubleshooting and critical thinking skills.
- Strong learning ability, communication and coordination skills, and a service-oriented mindset
- Detail-oriented and capable of producing high-quality documentation and verbal communication.
Language: Proficiency in English required; Mandarin is a plus.
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JOB OVERVIEW
Experience level
Mid
Location
Houston, TX
Occupation
Network and Computer Systems Administrators
Industry
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Posted
2 days ago
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