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The Beach Club Front Desk Agent

spectrum resortsGulf Shores, AL

3 days ago

Occupations

Hotel, Motel, and Resort Desk ClerksReceptionists and Information ClerksReservation and Transportation Ticket Agents and Travel Clerks

Industries

Hotels and MotelsCasino HotelsAll Other Traveler Accommodation

$15.00 per hour

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About the role

The Beach Club Front Desk AgentFront Desk Agents are responsible for creating the first impression of WORLD CLASS SERVICE for our guests. We are looking for enthusiastic team members to assist guests with the highest level of customer service by welcoming them to our resort and providing necessary information for an unforgettable vacation. Responsibilities include checking guests in/out, assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.
Essential Duties: Prepare arrival information to include key packets, etc. Check guests in/out and share resort and local information. Assist guests with issues and problem resolution. Answer calls and assist guests with reservation inquiries and questions. Perform other duties as assigned.
Required Skills:
  • Excellent written and verbal communication.
  • Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
  • Must be self-motivated with ability to in a team environment
  • Must have excellent guest service and problem resolution skills.
  • Prior Front Desk experience a plus!
Physical Requirements:
  • Must be able to stand/walk for entire shift
  • Must be able to bend, kneel, and stoop
  • Must be able to move/lift up to 25 lbs.
Compensation: $15.00 per hour
At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are. Is this who YOU are? If so, we may have a place for you at our family of resorts, The Beach Club Resort & Spa in Gulf Shores and Turquoise Place in Orange Beach. Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We're doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.

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JOB OVERVIEW

Salary

$15.00 per hour

Experience level

Entry

Location

Gulf Shores, AL

Occupation

Hotel, Motel, and Resort Desk Clerks

Industry

Hotels and Motels

Posted

3 days ago

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