Retail Sales Associate – Mattress & Sleep Products

Mattress Warehouse is seeking a Sales Professional to join our Retail Sales & Business Development team. In this customer-first, performance-driven role, you’ll guide shoppers through personalized sleep solutions across our full range of mattresses, frames, pillows, and accessories. You’ll greet customers, assess sleep needs, demonstrate products, and close sales while delivering exceptional service. We provide comprehensive product and sales training, a supportive, teamwork-focused environment, and clear paths for career growth into leadership. If you’re motivated, coachable, and love helping people sleep better, this is an ideal opportunity. Greet and engage customers on the sales floor in a professional, friendly manner Assess customer sleep needs and preferences through effective questioning and active listening Educate customers on mattress types, features, and benefits to recommend personalized solutions Demonstrate mattresses, bed frames, pillows, and accessories to drive add-on sales Meet and exceed individual and store sales goals and key performance metrics Process sales transactions accurately using POS systems and follow up on financing when applicable Maintain a clean, organized, and visually appealing showroom that reflects brand standards Handle customer concerns and returns in line with company policies to ensure satisfaction Participate in ongoing product, sales, and customer-service training sessions Support store operations, including inventory checks, merchandising, and opening/closing procedures Retail sales Customer service Product demonstration Point-of-sale (POS) systems Upselling and cross-selling Needs-based selling Basic math and cash handling Verbal communication Time management Conflict resolution Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k High school diploma or equivalent Retail or customer service experience preferred Sales training or certification a plus (e.g., retail sales workshops) Comfort working weekends, evenings, and holidays as required Ability to stand for extended periods and move mattresses with assistance