iGaming Customer Support Manager - Calm Problem Solver
gypsy collectiveNew York, NY
iGaming Customer Support Manager - Calm Problem Solver
gypsy collectiveNew York, NY
2 days ago
Occupations
Gambling Service Workers, All OtherFirst-Line Supervisors of Gambling Services WorkersCustomer Service RepresentativesAbout the role
Gypsy Collective is seeking a Customer Support Manager for an iGaming project to provide high-quality player support across Live Chat, Helpdesk, email and other channels. You will verify players, review account history, categorize inquiries, and resolve standard issues with careful attention to procedures and data protection.
You will escalate high‑risk or VIP cases to the VIP team, ensure compliant handling of deposits, withdrawals, KYC and bonuses, and maintain calm, professional communication
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JOB OVERVIEW
Experience level
Mid
Location
New York, NY
Occupation
Gambling Service Workers, All Other
Industry
Casinos (except Casino Hotels)
Posted
2 days ago
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