Head of Guest Experience & Volunteer Programs
cw talentWilliamsburg, VA
Head of Guest Experience & Volunteer Programs
cw talentWilliamsburg, VA
yesterday
Occupations
Social and Community Service ManagersFirst-Line Supervisors of Entertainment and Recreation Workers, Except Gambling ServicesMeeting, Convention, and Event PlannersAbout the role
Colonial Williamsburg Foundation in Williamsburg, Virginia, seeks a Director, Guest Experience and Volunteer Programs to lead enterprise guest experience strategy, oversee volunteer programs for 800+ volunteers, and partner across Hospitality, Museums, and Operations to elevate service standards.
The role supervises the Analyst, Guest Experience and Volunteer Programs, guides dashboards, and drives cross-functional improvements, guest feedback, and service recovery while ensuring accessibility
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JOB OVERVIEW
Experience level
Manager
Location
Williamsburg, VA
Occupation
Social and Community Service Managers
Industry
Historical Sites
Posted
yesterday
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