Head of L&D – Global Technology & Operations

Overview In this role you lead enterprise L&D for Met Life’s Global Technology & Operations, translating strategy into capability priorities. You partner with HR and senior leaders to drive performance outcomes through workforce development and AI-enabled skills. You shape scalable, embedded development approaches that accelerate readiness and adoption. This role offers impact across technology and operations in a global, matrixed environment. You’ll help build leadership, functional, and AI-related capabilities to enable faster, sustained execution. Compensation / Benefitscomprehensive health planretirement plan with employer matchinglife insuranceEAP and digital mental health programspaid time off and paid holidaystuition assistance Responsibilities Diagnose workforce readiness and capability gaps in partnership with HR, aligned to business priorities and AI adoption. Create data-driven capability roadmaps across leadership, people skills, functional capabilities, and AI-related skills. Oversee delivery of workforce capability development across Global Technology & Operations, ensuring scale and adoption. Manage consultative partnerships with HR and business leaders to align strategy and execution. Develop applied development, performance support, and change enablement integrated into day-to-day work. Coordinate enterprise and delivery partners to ensure quality, adoption, and measurable impact. Key requirements Bachelor’s degree (or equivalent) with deep application in learning, organizational capability, or workforce development. Diagnostic and systems thinking expertise to identify root causes of performance gaps beyond training. Strong consultative and executive influence skills; demonstrated leadership in matrix or direct reports. AI fluency demonstrated through use of AI across L&D and enabling AI adoption in a business context.consultative mindsetexecutive influenceleadership in a matrix environmentAI fluency in L&D lifecyclediagnostic and systems thinkingdata-driven capability roadmapping