Senior Solutions Architect / L3 Managed Services Engineer (MSP) Information Technology (IT) Con[...]

Location: United States, Arizona

Experience: Senior Skillset: Research and Development (R&D)

Job Type: Consultant Job Mode: Remote Senior Solutions Architect / L3 Managed Services Engineer (MSP)

Location: Remote (US Hours)

Experience Required: 7–10+ years

MSP Experience: Required Client Coverage: USclients

Overview: We are seeking an experienced and highly skilledSenior Solutions Architect / L3 Managed Services Engineerto join our fast-growing Managed Services Provider (MSP) team. The ideal candidate will be ahands-on subject matter expert (SME)capable of designing, implementing, and optimizing complex IT environments for SMB clients — with a focus oncybersecurity, networking, and cloud infrastructure. This role requires a seasoned professional who can handle technical escalations, communicate directly with clients, assist sales with solution design, and provide technical leadership to the support team.

Key Responsibilities: Design and architect end-to-end IT solutions across on-premises, cloud, and hybrid environments. Plan, deploy, and optimizeMicrosoft Azureinfrastructures — including virtual networks, security groups, identity management, and cost optimization. Leadcloud migration projects, infrastructure upgrades, and network redesigns. Implementautomation and orchestrationusing tools like PowerShell, Intune, GPO, and RMM platforms. Cybersecurity Leadership Design, implement, and manage comprehensiveendpoint protection, email security, SOC/SIEM solutions, and threat detection/response strategies. Conduct security risk assessments, vulnerability management, and compliance readiness checks. Deploy and manage security solutions for email, endpoints, and networks (including phishing protection and threat intelligence). Networking & Infrastructure Architect, configure, and troubleshoot complex network environments (LAN/WAN/VPN/VLAN/Wi-Fi). Expert-level support forCisco Meraki, Fortinet, Ubiquiti, and similar enterprise-grade networking solutions. Manage firewalls, routing, switching, and advanced network security protocols. Client-Facing Technical Leadership Act as a trusted technical advisor for clients, providing strategic recommendations and roadmaps. Support thesales teamwith solution design, proposals, and pre-sales technical discussions. Lead client meetings to explain technical solutions, address concerns, and ensure satisfaction. Handle complex L3 escalations and guide L1/L2 engineers on troubleshooting and resolution strategies. Maintain and improve internal technical processes and best practices. Provide mentorship and technical training to junior team members. Documentation & Process Management Maintain detailed documentation using tools likeIT Glue, Hudu, or SharePoint. Ensure accurate network diagrams, architecture documentation, and client environment records. Leverage RMM (e.g., NinjaOne) and PSA/ticketing platforms (e.g., Autotask) for efficient operations. Required Skills & Qualifications

Experience: 7–10+ years in an MSP environment supporting SMB clients. Proven track record managing remote clients in the US or similar markets. MSP Operations: Expertise with tools likeAutotask, Ninja RMM, IT Glue, or equivalent platforms. Cloud Expertise: Deep experience withMicrosoft Azure— including design, deployment, automation, and cost/performance optimization. Networking Mastery: Strong knowledge ofCisco Meraki, Fortinet, Ubiquiti, and networking protocols (DNS, DHCP, VPNs, VLANs, Wi-Fi). Cybersecurity Proficiency: Hands-on experience with EDR, SOC/SIEM platforms, phishing protection, and security hardening best practices. Systems Knowledge: Advanced skills in Windows Server, Active Directory, DNS, DHCP, GPO, Office 365, and virtualization (VMware, Hyper-V). Automation & Scripting: PowerShell, Intune, and automation pipelines.

Soft Skills: Excellent English communication (verbal and written), with the ability to simplify complex technical topics for clients and non-technical stakeholders. Client-Facing Experience: Comfortable leading client meetings, delivering proposals, and supporting pre-sales processes.

Work Hours: Must be available to work duringUS business hours.

Certifications: Microsoft Certified Solutions Architect, Cisco CCNP/CCIE, Fortinet NSE, CompTIA Security+/CySA+, or equivalent. Experience with additional cloud platforms (AWS, GCP) or container orchestration (Docker, Kubernetes). Familiarity with monitoring and NOC tools (Auvik, Ninja, SolarWinds, etc.)

What We Offer: Competitive salary and performance-based bonuses Paid time off, holidays Professional development and certification support