Instructional Designer

Design and maintain learning content for SERVPRO franchisees and headquarters teams across restoration, construction, office, business development, leadership, and onboarding programs. Translate operational standards into engaging, measurable learning experiences for on-demand, virtual, and instructor-led delivery. Partner with subject matter experts and internal teams to ensure content is accurate, accessible, and aligned with business needs. Build on-demand modules, instructor-led training, blended programs, and microlearning. Translate operational standards and business needs into learning objectives and structured experiences. Create storyboards, scripts, facilitator and participant guides, assessments, and multimedia assets. Interview stakeholders and partner with subject matter experts to validate content and learner needs. Conduct quality reviews and maintain content standards, accessibility, version control, and lifecycle updates. Use learner feedback, data, and operational changes to improve courses and capability assessment tools. Instructional design Articulate Storyline Articulate Rise Camtasia E-learning development Instructor-led training design Blended learning design Storyboard development Learning management systems Learning assessment design Medical Insurance Vision Insurance Dental Insurance 401k Company Profit Sharing Paid Time Off Paid Holidays Paid Parental Leave Fitness Rooms Employee Assistance Program