Foreclosure Avoidance Administrator (Business Finance Officer II)

Summary: This recruitment is to fill a 40-hour per week Term-Limited Temporary position that is anticipated to end in September 2027. If filled by a King County employee who has passed their initial probation, it will be a Special Duty Assignment. King County's Finance and Business Operations Division, Treasury section, is seeking a Foreclosure Avoidance Administrator (Business Finance Officer II). Join our team! King County Treasury Operations is seeking a results oriented, energetic Business Finance Officer II to oversee the property tax foreclosure avoidance and administration process while leading a group of dedicated team members. Each and every day you build upon your reputation as one who serves our customers with kindness, empathy and respect. You are an engaging leader who stays calm under pressure and has a sharp eye toward accuracy and adherence to State law and procedures. You are one who digs at the root cause of problems and sees challenges as opportunities for creative solutions. Scope of Job Duties Understand, run, and oversee the property tax foreclosure process; provide leadership to team members; assign duties and responsibilities, train, mentor, resolve conflicts, and measure staff performance. Understand and apply Washington State statutes pertaining to property tax foreclosure and property tax billing and collection; Work closely with State, local and legal authorities in order to reconcile tax account issues. Effectively articulate and communicate details related to property tax accounts and taxpayer issues; apply exceptional customer service skills and expertly apply job responsibilities while respecting the challenges and circumstances faced by taxpayers. Research, resolve and respond to customer issues including payment, billing and collection discrepancies; work with internal and external stakeholders in reconciling property tax accounts; personally handle communications and responses which may require independent judgment and assign and distribute such work as appropriate. Read and interpret Title Reports, legal descriptions of property and various documents associated with foreclosures; draft letters and email communications; prepare legal documents, statements, and notifications for mailing; organize, prepare and maintain records and reports to ensure that work is accomplished in accordance with objectives, procedures and State law. Utilize Lean tools and principles and apply process improvement techniques; learn systems and processes and make recommendations to improve business productivity and performance; participate in the development of administrative policies and procedures; establish clear procedures and directions and bring out the best in people while challenging the status quo.

Minimum Qualifications: A minimum of two (2) years conducting Title Report review and research; demonstrated ability to interpret Title Reports and various legal documents necessary to carry out the property tax foreclosure process mandated in State law. A minimum of two (2) years knowledge of internal Treasury systems demonstrated skill at navigating property tax systems and printing tax statements. A demonstrated strong knowledge of statutes pertaining to property tax billing, collection and foreclosure. Demonstrated experience leading or overseeing the responsibilities of a team to carry out critical tasks. Practical experience working in billing and collection. Effectively and accurately discussing foreclosure issues and considerations with stakeholders involved in the process; provide excellent customer service and establish and maintain effective working relationships. Demonstrates consistent and exceptional attention to details and accuracy; applies outstanding time management and organizational skills needed to abide by time sensitive deadlines. Intermediate-level skill using Microsoft Word, Microsoft Excel, and OneNote. Demonstrated experience in creating and implementing policies and procedures. Advanced organizational skills and ability to perform work with limited direct supervision. Excellent oral and written communication skills. Ability to organize multiple tasks and effectively handle customer concerns and needs that may have competing priorities. A high level of initiative, self-starter with a focus on accomplishing goals. Ability to take the initiative to complete necessary tasks or improvements and meet deadlines. Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.

Preferred Qualifications: Experience in property tax foreclosures and foreclosure avoidance. Demonstrated familiarity with continuous improvement analysis and tools. Experience using OneNote. The Treasury Section is part of the larger Finance and Business Operations Division portfolio of countywide services. FBOD's vision "Count on Us" reflects the division's deep-seated commitment to customer success, equity, employee engagement, resource stewardship, and operational excellence. If these values align with your own, please apply and join FBOD for a rewarding career!

Position Information: Work Site Details: The team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is King Street Center, 201 S. Jackson, Seattle, Washington 98104. Please reach out for additional details at the contact below. Location Requirement: Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Work Schedule: This position is non-exempt from the provisions of the Fair Labor Standards Act and therefore is overtime eligible. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 35-hour workweek; normally 8:30 a.m. - 4:30 p.m. Monday through Friday. Union Representation: This position is Teamsters 117 represented. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work in our department's hybrid environment. Employees will be provided with a county-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work. Employees will need to be available and responsive during scheduled work hours and follow FBOD's hybrid/remote guidelines that include on-camera participation during virtual video meetings.

The Application/Selection Process: The recruitment for this position is open to all qualified candidates. A completed King County Application is required. Applicants from this recruitment may be used to fill future opportunities in this job classification including Term-Limited Temporary, Special Duty Assignment, Short-Term-Temporary and Career Service vacancies. We highly recommend that you provide a resume. A cover letter addressing how you meet the minimum qualifications and why you are interested in this position is encouraged as well. The selection process consists of different phases: screening interview, virtual interview, and if successful, pre-hire reference checking. For some positions, additional phases may also include skill testing, writing samples or additional interviews. Candidates will be updated on the status of their application via the email address used to apply. Each phase is set for a specific day. Different times will be available for those days only. Please reach out to the contact below to confirm dates. Rescheduling interviews may not be possible and may remove you from consideration if unavailable.

Note: Online applications are preferred. However, if you cannot apply online, go to www.kingcounty.gov/jobs for other options. If you have any questions or concerns while applying, please contact: Michael Castro, Recruiter Email: mcastro@kingcounty.gov Supplemental Information Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North" values, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12paid holidays each year plus twopersonal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page. This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting. recblid ctncmwiqo76h5um0bis1zpkvpstoll