Broker Experience Associate
tickpickDenver, CO
Broker Experience Associate
tickpickDenver, CO
yesterday
Occupations
Reservation and Transportation Ticket Agents and Travel ClerksUshers, Lobby Attendants, and Ticket TakersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelIndustries
Software PublishersPromoters of Performing Arts, Sports, and Similar Events without FacilitiesPromoters of Performing Arts, Sports, and Similar Events with FacilitiesAbout the role
Job Title Same Seats. Better Prices. Among the fastest growing technology companies, Tick Pick is reshaping the secondary ticket marketplace, putting money back in the wallets of live event-goers. Since inception, we have saved our customers over $55 million in service fees. Our Best Price Guarantee backs up our promise to deliver better prices than our competition. For the last five years, Tick Pick has been named a Deloitte Technology Fast 500 award winner and has landed on lists of Inc. 5000's and Crain's New York Business' Fast 50.If you are passionate about concerts, sports, or theater, and want to see your skills and experience have a direct impact on a fast growing company, Tick Pick is the place for you. We are building a lean, high-output engineering team committed to providing the most innovative, transparent, and cost-effective ticket marketplace in the industry.
Job Responsibilities:
In this role, you'll respond to broker support inquiries while maintaining and cultivating relationships with our professional ticket brokers. Respond to broker inquiries via email and phone in a professional and timely fashion; Process refunds or credits and withhold seller payments; Mitigate issues between buyers and sellers and de-escalate where necessary; Understand broker software, making administrative changes for brokers as needed; Identify operational areas of improvement and provide feedback on solutions; Assist with venue mapping corrections delegated by the mapping team.
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JOB OVERVIEW
Experience level
Senior
Location
Denver, CO
Occupation
Reservation and Transportation Ticket Agents and Travel Clerks
Industry
Software Publishers
Posted
yesterday
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