Part-Time IT Support & Systems Administrator

Position Type: Part-Time | Approximately 15–20 Hours per Week

Pay: $25-30 Per Hour

Location: On-SiteAbout JoyDew Foundation

Key Responsibilities: Computer & Equipment Maintenance: Set up, configure, update, maintain, and troubleshoot computers, laptops, printers, and other technology equipment. Perform preventative maintenance and coordinate repairs or replacements. User Administration: Manage employee onboarding and offboarding, including creating and disabling accounts, configuring devices, managing permissions, and ensuring secure access to organizational systems. Google Workspace & Microsoft 365: Administer Google Workspace, Gmail, Google Drive, Microsoft Office, and related applications, including user accounts, shared files, email settings, licenses, and permissions. Network & Wi-Fi Management: Maintain and troubleshoot internet connectivity, Wi-Fi networks, routers, and related equipment at both locations. Coordinate with service providers when necessary. Cybersecurity & Best Practices: Maintain security updates, antivirus protection, multifactor authentication, backups, and appropriate access controls. Recommend and implement IT security best practices. Technical Support: Provide timely on-site and remote troubleshooting and technical assistance to staff, resolving hardware, software, email, and connectivity issues. Inventory & Asset Management: Maintain accurate records of computers, equipment, software licenses, warranties, assignments, and replacement needs. Vendor & Repair Coordination: Work with outside vendors and service providers to coordinate technical repairs, equipment purchases, installations, and upgrades. Documentation & Improvements: Maintain IT procedures, system configurations, and administrative records. Proactively identify opportunities to improve technology reliability, security, and efficiency.