Customer Support Supervisor
isp industriesLas Vegas, NV
Customer Support Supervisor
isp industriesLas Vegas, NV
today
Occupations
First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service WorkersCustomer Service RepresentativesIndustries
Telemarketing Bureaus and Other Contact CentersAdministrative Management and General Management Consulting ServicesEducational Support ServicesAbout the role
Primary Responsibilities:
- Supervise and support team members to ensure tasks are completed efficiently and effectively.
- Provide training and coaching to enhance employee skills and performance.
- Ensure smooth day-to-day operations within the team or department.
- Monitor and maintain compliance with company policies, safety standards, and industry regulations.
- Identify and resolve operational issues or escalate them to the Manager as needed.
- Act as the primary point of contact for team members, addressing questions, concerns, or challenges.
- Communicate updates, goals, and feedback from management to the team.
- Prepare and submit reports on team performance, progress, and operational metrics.
- Serve as the on-call contact after hours as needed.
- Coordinate with all departments as needed.
- Support and manage the LMS platform.
- Review employee timesheets
- Prepare and verify payroll reports, including timesheet validation and approval of payroll requests.
- Conduct annual and merit performance reviews.
- Administer and communicate disciplinary actions to employees.
- Collaborate with leadership from other departments to ensure seamless service delivery and enhance communication.
- Proactively identify opportunities for departmental improvement, recommend policy and procedure changes, and take ownership of organizational projects.
- Interview prospective employees and provide recommendations based on their skills and experience. Qualification and Skills:
- Educational & Professional:
- Proven ability to provide exemplary customer support and communication.
- Strong interpersonal skills, including the ability to communicate with subordinates, senior leadership, and clients in a patient, empathetic, and clear manner.
- Exceptional punctuality, attendance, and adherence to company policies, serving as a role model for the team.
- Proficiency in Google Workspace and Microsoft 365.Excellent written and verbal communication skills.
- Knowledge of company policies, procedures, and industry standards
- Soft SkillsStrong leadership and team management abilities.
- Demonstrated ability to multitask and manage time effectively.
- Ability to mentor and train team members.
- Analytical thinking and decision-making.
- Conflict resolution and problem-solving abilities.
- Attention to detail and organizational skills. recblid 5sdfgmur3nr61dg7zqcx64e7pi3tos
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JOB OVERVIEW
Experience level
Mid
Location
Las Vegas, NV
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today
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