Communications Officer I

Qualifications/Knowledge: Must possess or have the ability to readily obtain GCIC/NCIC certification. Knowledge of emergency communication principles and practices. Knowledge of GCIC/NCIC policies and procedures. Knowledge of emergency dispatch procedures. Knowledge of radio and telecommunications equipment. Knowledge of CAD system functions and maintenance. Skill in the use of computers and job-related software programs. Skill in making decisions in high pressure and emergency situations. Skill in public relations. Skill in interpersonal relations. Skill in oral and written communications.

Requirements: Receives and screens incoming calls from the public and other user agencies; categorizes and prioritizes calls including 911 calls. Determines and dispatches the appropriate emergency personnel to incident locations; provides emergency medical instructions to callers prior to the arrival of responders as needed. Receives, monitors and dispatches radio traffic for specific fire, EMS and law enforcement agencies. Inquires, retrieves and monitors data from GCIC/NCIC databases; ensures compliance with rules and regulations. Maintains contact with emergency personnel in the field. Responds to driver's license and vehicle information requests. Monitors channels for other agencies. Monitors weather conditions and provides information as necessary; dispatches severe weather alerts as appropriate. Operates Code Red messaging system. Participates in training exercises. Dispatches wrecker services to accident scenes.