On-Site Tier 1 Helpdesk Technician - IT Support
aacAndrews Air Force Base, MD
On-Site Tier 1 Helpdesk Technician - IT Support
aacAndrews Air Force Base, MD
today
Occupations
Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems AdministratorsIndustries
Computer Systems Design ServicesComputer Facilities Management ServicesAll Other Business Support ServicesAbout the role
AAC is seeking a full-time on-site IT Help Desk professional in Washington, DC to be the first point of contact for incidents and service requests. The role involves documenting reports via phone, email, portal, chat, or in-person visits, and resolving issues related to hardware, software, and network configurations. You will troubleshoot and log incidents using ITSM, communicate clearly with end users and technicians, and escalate when needed.
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JOB OVERVIEW
Experience level
Junior
Location
Andrews Air Force Base, MD
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
today
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