Call Center Manager - (CERIS Ops Manager)

CERIS Operations Manager The CERIS Operations Manager is responsible for overseeing all aspects of the department including Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and department expectations. Works collaboratively with other department managers to achieve departmental requirements and goals. This is an onsite position in Fort Worth, TX. Essential Functions & Responsibilities: Ensures timely and accurate communication of information, in written and electronic forms, that are directed to internal company contacts, clients and providers Directs a designated group of employees in their day-to-day operations Monitors employee and unit quality control Ensures daily compliance with metrics Tracking and reporting of department metrics to Director of Operations on a monthly basis or as required Handles scheduling and monitoring of staff's attendance Ensures timely distribution of claims to designated staff to meet Client SLA's Responsible for human resources matters directly related to department supervised; i.e. Interviewing, Hiring, Training and addressing personnel issues Responsible for ensuring evaluations are completely on time May be required to travel overnight and attend meetings May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses Additional duties as assigned