Customer Experience Manager
textron systemsAugusta, GA
Customer Experience Manager
textron systemsAugusta, GA
7 days ago
Occupations
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales Representatives, Wholesale and Manufacturing, Technical and Scientific ProductsIndustries
All Other Transportation Equipment ManufacturingFarm and Garden Machinery and Equipment Merchant WholesalersIndustrial Truck, Tractor, Trailer, and Stacker Machinery ManufacturingAbout the role
Description:
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportationvehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles marketsproducts under several different brands. Its vehicles are found in environments ranging from golf courses tofactories, airports to planned communities, and theme parks to hunting preserves.
Responsibilities:
Execute the full product order lifecycle including order placement, production, shipment, delivery, and cash collection of Golf and PTV products. Serve as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process. Act as single point of contact and direct support for assigned territory accounts. Communicate with cross-functional teams to influence business decisions that impact customer demands and the order-to-cash process. Provide accurate and timely information to applicable parties regarding order status. Manage, maintain, and organize 100+ orders per month in various stages of the order-to-cash process. Maximize customer satisfaction through routine communication and exceptional service.
Qualifications
Education:
Bachelor's degree in Business Administration, Sales, or related field required Years of Experience: 2 or more years of experience required Software Knowledge: Excel, Microsoft Office, SAP, Salesforce preferred Customer facing experience preferred Job Field: Sales
Job Type: Standard
Schedule: Full-time
Shift: First Shift
Job Level: Individual Contributor
Travel: No
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JOB OVERVIEW
Experience level
Senior
Location
Augusta, GA
Occupation
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Industry
All Other Transportation Equipment Manufacturing
Posted
7 days ago
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