Service Desk Fall Pool
florida state universityTallahassee, FL
Service Desk Fall Pool
florida state universityTallahassee, FL
yesterday
Occupations
Computer User Support SpecialistsCustomer Service RepresentativesReceptionists and Information ClerksIndustries
Colleges, Universities, and Professional SchoolsFacilities Support ServicesComputer Facilities Management ServicesAbout the role
Job Title: Service Desk Fall Pool
Location: Tallahassee, FLRegular/Temporary: Temporary
Job ID: 63557 Department
Information Technology Services (ITS) The ITS Service Desk is the first point of contact for students, faculty, staff, and constituents of the University when associated with requesting and receiving support for technologies provided by ITS.Responsibilities
This position helps ensure that ITS support and service requests are properly managed by ITS service providers and their staff. Answer inbound calls, resolve basic IT issues using Case Management Guidelines.
Qualifications: High school diploma or equivalent.
Preferred Qualifications:
Customer Service experience and Time Management Skills. Helpful
Who is an ideal candidate for this position? Self-starter, ability to follow instructions; ability to work in a structured work environment. Exceptional customer service and time management skills. What is a typical day in this position? Answer inbound calls via a call center environment, manage Cases to resolution and be a team player. University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about Florida State University and our campuses Considerations
This is an OPS/temporary job. Based on the duties, this position may require completion of a criminal history background check. Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
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JOB OVERVIEW
Experience level
Junior
Location
Tallahassee, FL
Occupation
Computer User Support Specialists
Industry
Colleges, Universities, and Professional Schools
Posted
yesterday
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