Clerical Support - FT

Clerical Support Position at Eligibility Consultants, Inc. (ECI) Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill. Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI's solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability. We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you. The Clerical Support position is responsible for providing support for all ECI departments. This position reports to the Central Business Office Director. Attends ECI reception/front desk Receives/distributes incoming/outgoing mail Answers inbound calls. Makes calls to patients, agencies, or others Data entry, indexing, scanning, faxing, coding reports Assists with application completion and/or forms requests Uses clear, simple language to ensure understanding Complies with all state and federal laws regarding HIPAA and confidentiality requirements Able to remain focused and productive each day with minimum supervision Demonstrates respect for all individuals Adheres to ECI's Mission, Vision, and Core ValuesMay be assigned other duties by management Soft Skills Needed for the Ideal Clerical Support Worker: A compassionate heart and a sincere desire to assist patients and coworkers Strong work ethic demonstrated with excellent outcomes Strong written and verbal communication skills Desire to provide the best possible experience for our patients Experience navigating a computer while on the phone Willing to work and contribute to a team environment Ability to trouble-shoot problems Listens effectively