Receptionist/Customer Service Representative

Job Description: Mano's Wine is seeking a full-time customer service representative to assist with the following: Answering the phone and directing callers to the appropriate department Handling customer service issued via phone and email - assist with placing orders, answering FAQ, checking on shipping status, processing refunds and replacements etc. Processing online and phone orders Greeting customers, vendors and drivers that come to our location The ideal candidate should be: Able to multi-task and stay organized within those tasks Personable and enjoy interacting with customers Willing to assist with projects or tasks for various departments within the company, when needed Proficient with grammar and written communication Proficient with Microsoft Suite office - experience with ERP systems is a bonus About Mano's Wine Mano's Wine is the industry leader in the manufacturing and distribution of customized wine products for a variety of entities, including: professional sports teams, several universities, and many Fortune 500 companies. We also provide custom wine for corporate clients, weddings, events, and more. Mano's Wine Culture and