Senior Editor, Thought Leadership

Overview As Senior Editor, Thought Leadership, you will shape and produce high-impact editorial content for Service Now’s Workflow thought leadership hub. You’ll blend strategy, storytelling, and hands-on execution to translate enterprise tech and AI trends into differentiated narratives. You will maintain editorial processes and calendar, ensuring consistent, quality output across internal and external contributors. This role is central to elevating our AI and enterprise technology conversations and aligning content with business priorities. You will collaborate with cross-functional partners to ensure content earns attention and drives influence. Compensation / Benefitshealth plans 401(k) plan with company matchESPPflexible time away planfamily leave programsequity where applicable Responsibilities Shape content pillars and storylines aligned with Service Now’s value proposition and priorities Coordinate editorial strategy with integrated marketing to reach multiple audiences Bring outside-in perspectives to plan differentiated ideas from trends and cultural shifts Act as an editor across internal, contributor, and partner content to maintain quality Develop and pitch ideas based on research, customer insights, SME perspectives, and market signals Write, edit, and adapt long-form articles, executive bylines, and SEO content for Workflow Prepare executives and SMEs for participation, ensuring strong outputs Analyze performance data and translate into actionable editorial changes Key requirements 10–12 years of experience in editorial, journalism, content strategy, or thought leadership, preferably in technology or media Strong portfolio including long-form reporting, executive voice content, and human interest pieces Experience managing editorial calendars and structured workflows Proven ability to pitch ideas through to publication Comfort working as both strategic contributor and hands-on executor Experience collaborating with marketing, design, research, and executive leadership Bachelor’s degree in journalism, communications, marketing, or related field Collaborative instinct Strategic thinking Perpetual curiosity Editorial craft across formats and audiences Tech & AI fluency with ability to translate complex topics into clear contentSEO/content optimization awareness