Medical Front Desk

Key Responsibilities: Greet patients and visitors in a professional and friendly manner. Schedule, confirm, and manage patient appointments using the practice management system. Collect and verify patient demographics, insurance information, and necessary documentation. Process co-payments, balances, and issue receipts; maintain accurate payment records. Answer multi-line phones, respond to inquiries, and route calls to appropriate staff. Ensure compliance with HIPAA and confidentiality regulations at all times. Maintain an organized and clean front desk and waiting area. Communicate effectively with clinical and administrative staff to support smooth operations. Assist with prior authorizations, referrals, and other administrative tasks as needed.

Education: High school diploma or equivalent; associate's degree preferred.

Experience: 1+ year of experience in a medical office or healthcare setting preferred. Familiarity with medical terminology and insurance verification.