Meter Exception & Resolution Analyst

Meter Exception & Resolution Analyst Location: Columbus, OH 43215 Duration: 2 months This role will be hybrid Tues, Wed and Thurs The Meter Exception & Resolution Analyst is responsible for investigating meter reading exceptions and identifying the root causes that prevent successful meter reads, AMI communications, or accurate customer billing. This position serves as the central point of coordination for meter-related issues, working across multiple departments to drive issue resolution, remove barriers to obtaining meter reads, and ensure accurate consumption data is delivered to billing. The role supports improved read performance, reduced estimated bills, enhanced customer experience, and increased operational efficiency through proactive investigation, case management, and cross-functional collaboration. Responsible for ensuring meter exchange activities are successfully completed end-to-end by identifying and resolving issues that prevent exchanges from flowing through business processes and systems. This role drives cross-functional coordination to remove barriers, validate meter communication, and ensure exchanged meters are accurately represented in operational systems and available for billing. Required Qualifications for Position 2 yr degree AS or AA 4-5 years of experience in similar role Strong analytical and problem-solving skills with the ability to conduct root cause investigations. Excellent oral, written, and interpersonal communication skills. Ability to effectively coordinate work and resolution activities across multiple departments. Microsoft Excel and data analysis skills. Strong organizational, documentation, and follow-up skills.