Electronic Flight Bag (EFB) Support Specialist

Responsibilities: Perform set-up, maintenance, and restoration on EFB devices, to include: Device activation Device/application password reset Device/application unlock Initiate lost mode/device retrieval Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include: Facilitate EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office. Initiate EUSA device operating system updates as approved by DISA and configuration profile provided by HQ AMC EFB Program Office. Review audit logs for unauthorized access and/or configuration changes.

Qualifications: High school diploma or equivalent required Associate's degree preferred in information systems, information technology, cybersecurity, electronics, or related field Minimum 2 years of relevant experience in device support, user support, mobile device management, EFB support, or comparable technical support environment Experience with mobile devices, account/password support, configuration profiles, operating system updates, and audit-log review Ability to troubleshoot and restore user-device functionality in a controlled operational environment Contingent upon contract award. B3H Corporation is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status