Technical Operations Product Owner, Associate - Enterprise Technology

Key Responsibilities: Own the end-to-end strategy, governance, and operational lifecycle of endpoint management platforms including Microsoft Intune, SCCM, Group Policy, Windows applications, mobile devices, macOS management, and WSUS, ensuring scalable, reliable, secure, and supportable service delivery. Serve as the accountable product and operational leader for endpoint management services by driving platform health, user experience, compliance, security posture, and business outcomes while aligning engineering, support, security, architecture, and business stakeholders to continuously evolve and improve the endpoint ecosystem. Lead major incident and outage management for endpoint management services, coordinating triage, escalation, communications, and cross-functional resolution efforts to minimize business disruption and restore services quickly. Leverage monitoring tools, endpoint telemetry, operational analytics, and device health insights to identify root causes, drive sustainable remediation efforts, and continuously improve endpoint reliability and performance. Own and drive problem management across endpoint platforms by analyzing recurring device, application, patching, policy, and compliance issues. Lead root cause investigations, maintain operational knowledge repositories and corrective action plans, and partner with engineering teams to implement lasting improvements that enhance endpoint stability, security, and user productivity. Establish and optimize service health frameworks for endpoint management platforms by defining KPIs, SLIs, and SLOs. Implement proactive monitoring and observability solutions while leveraging analytics to improve device performance, application reliability, patch compliance, user satisfaction, and overall digital workplace experience. Drive capacity planning and operational readiness for endpoint management platforms by analyzing device growth, software deployment trends, patching requirements, and operational demand. Establish governance and scalability standards while proactively mitigating platform, licensing, infrastructure, and operational risks to support future growth and modernization initiatives. Own change governance and operational readiness for endpoint management platforms by establishing release management standards, deployment validation processes, supportability requirements, and post-release monitoring. Ensure successful deployment and adoption of operating system upgrades, application releases, mobile platform updates, policy changes, and endpoint modernization initiatives. Serve as the principal endpoint management subject matter expert and escalation leader, providing strategic guidance and resolving complex endpoint-related issues. Influence product strategy, governance, architecture, and engineering roadmaps through operational insights and industry best practices to enhance endpoint reliability, security, manageability, and end-user productivity. Oversee enterprise application packaging, testing, deployment, lifecycle management, and retirement across Windows and macOS platforms. Establish governance and operational standards for application delivery while ensuring compatibility, security, user experience, and deployment success. Partner with Security, Infrastructure, and Risk teams to establish and maintain endpoint compliance standards, security baselines, configuration policies, and patch governance. Lead operational ownership of operating system updates, third-party patching processes, vulnerability remediation activities, and compliance reporting across Windows, mobile, and macOS environments. Manage strategic vendor and partner relationships supporting endpoint management services by governing service delivery, SLAs, performance metrics, and accountability frameworks. Lead escalations and coordinate with vendors to ensure timely resolution of critical issues and achievement of operational commitments. Define and lead operational analytics and executive reporting for endpoint management services by developing device health scorecards, compliance metrics, patching dashboards, deployment success measurements, and operational performance reports. Deliver data-driven insights that inform strategic decisions, operational improvements, investment priorities, and roadmap planning while providing clear visibility to executive stakeholders. Drive continuous improvement and operational excellence across endpoint services by leveraging automation, scripting, orchestration platforms, and modern management capabilities. Identify opportunities to reduce manual effort, improve endpoint security and compliance, accelerate issue resolution, and enhance the overall employee endpoint experience through automation and innovation.

Preferred Qualifications: ITIL Foundation or Advanced Certification. Microsoft Certified: Endpoint Administrator Associate. Microsoft Certified: Enterprise Administrator Expert. Experience supporting global endpoint environments with 10,000+ devices. Experience leading Intune modernization and SCCM-to-cloud transformation initiatives. Experience implementing Windows Autopilot and Zero Touch Provisioning solutions. Experience building executive scorecards, compliance reporting frameworks, and endpoint health monitoring programs. Experience leading enterprise endpoint transformation and modern workplace initiatives. The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion. Expected annual base salary range:$110,000 - $170,000 Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables. Additional compensation and benefits offered in connection with the role consist of comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits; paid time off; life insurance; 401(k) plan; and discretionary bonuses. Certain employees may also be eligible for equity and other incentive compensation at Blackstone's sole discretion. Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity