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Associate, Client Care Advisor

chanelNew Brunswick, NJ

9 days ago

Occupations

Retail SalespersonsCustomer Service RepresentativesSales and Related Workers, All Other

Industries

Jewelry RetailersCosmetics, Beauty Supplies, and Perfume RetailersClothing and Clothing Accessories Retailers
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About the role

Overview: In this role you will nurture client relationships for CHANEL in Piscataway, delivering impeccable service across touchpoints both online and in-store. You will deepen product knowledge and collaborate with boutique teams to create elevated experiences. The position emphasizes proactive service, problem-solving, and cross-functional teamwork to uphold luxury standards and drive client satisfaction. This is a growth-focused, customer-centric role in a prestigious brand environment. Compensation / Benefits Wellbeing resources including dedicated paid time off Family and care giving benefits including parental leave and fertility support Generous paid time off (vacation, holiday, sick, volunteer)401K, pension and incentives Comprehensive healthcare offerings and FSA/HSA options Employee assistance program and travel/parking support
Responsibilities:
  • Build and nurture client relationships across channels to exceed expectations
  • Act as a dedicated client point of contact with personalized service
  • Develop deep product knowledge and communicate trends and features accurately
  • Collaborate with other departments and boutiques to resolve issues and ensure seamless experiences
  • Support e-commerce orders, inquiries, and returns for a smooth digital journey
  • Use CRM and other tools to engage clients efficiently and capture insights
  • Contribute to a high-standard client journey across digital and in-boutique touchpoints
  • Maintain accurate documentation and case management in line with brand standards
Key requirements:
  • 2-3 years of related experience
  • Proficiency with CRM systems and call routing tools
  • Strong verbal and written communication skills
  • Problem-solving mindset with proactive approach
  • Adaptability and resilience in dynamic environments
  • Team-oriented and collaborative attitude
  • Willingness to onboarding onsite in Piscataway, NJ and travel to local CHANEL points of saleempathy and customer-centric mindsetexcellent communicationproactive problem-solvingCRM systemscall routinge-commerce platform familiarity

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JOB OVERVIEW

Experience level

Mid

Location

New Brunswick, NJ

Occupation

Retail Salespersons

Industry

Jewelry Retailers

Posted

9 days ago

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