Patient Services Representative #26-12060

Responsibilities: Primary point of contact for patient relations in person and by phone. Greet patients and assist in resolving patient concerns and escalating as appropriate. Check patients in/out and collect co-payments, give receipts, and reconcile payments. Verify patient demographics and insurance information in CS-Link/Epic. Schedule appointments and complete patient registration. Process and track referrals and authorizations for various insurance types. Handle patient/provider correspondence. Explains policies, procedures, or services to patients. Sanitize workspace using provided supplies and following department guidelines.

Experience: Experience with medical insurance, referral processes, and benefit plans 1+ year of recent experience working in an outpatient clinic or medical office setting Ability to read, understand, and respond to detailed oral and written instructions Flu vaccinated (no exemptions)

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