Infrastructure Reliability Engineer

The Role: We are seeking an Infrastructure Reliability Engineer to join our Compute management team. In this role, you will collaborate with senior technology professionals, peers across operations teams, and represent Compute Operations during incident calls. As a key member of the Reliability and Operations team, you will continuously evaluate opportunities for automation, improve observability, promote DevOps and EngOps practices, and ensure the stability and security of our environment. Manage and administer Windows, Linux and Virtualization operating systems. Oversee hypervisors and hardware infrastructure. Drive automation and observability initiatives and promote DevOps/EngOps work. Ensure security compliance and execute patching activities. Maintain environment stability and support critical server operations. Participate in incident management and change execution. Contribute to operational KPIs and metrics. Collaborate with global teams and vendors to resolve issues and implement solutions. Communicate effectively with engineering, operations leaders, and partners. The Expertise and Skills You Bring5 plus years of IT experience across a broad range of technologies, with a focus on server and storage infrastructure Strong knowledge of Windows OS and/or Linux (RedHat / Ubuntu) Disk storage management expertise, SAN/NAS/CAS infrastructure is a significant plus. Experience with virtualization technologies (VMWare or OLVM) On-call coverage and incident management experience Troubleshooting skills for OS, hardware, and performance issues Scripting and AI proficiency Experience of working with enterprise-level customers and application teams Windows, VMware, and OLVM (Oracle Logical Volume Manager) experience is highly desirable. Strong understanding of Agile methodology and IT Service Management Comprehensive knowledge of infrastructure tech stack: Linux, AIX, Windows, VMWare, OpenStack, HP, Dell Ability to identify gaps and drive process improvements. Collaboration with vendors (Redhat, HP, Dell, IBM) for root cause analysis and solution implementation The TeamAs an Infrastructure Reliability Engineer within Fidelity's Enterprise Infrastructure and Operations team, you will function as the primary requirements and delivery support personnel for our compute platforms. You will collaborate closely with engineering and architecture teams to support solution design and implementation of high-quality automation for our Engineering and Operations teams. Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.