TMS Support Lead

Job TitleTop 3 Skills:8+ years of experience in Manhattan/ McLeod Transportation Management System (TMS) applications. Production support experience is mandatory. Leading the support project for any TMS application. Job Description/Responsibilities Must have TMS experience preferably with McLeod and Ortec but other applications are also acceptable if there's firm grasp of TMS functionality and terminologies. Must be able to manage team across multiple time zones and coordinate issues/escalations across multiple applications under the client's supply chain umbrella. Some experience with Jira is required to manage assigned tasks, RCA requests, CR's, etc. Comfortable with learning new applications and being able to support business users even when available KT and documentation is not always readily available. Strong communication skills required to lead client calls and document/follow up on action items during governance calls. Thorough documentation of processes as well as diagrams/flowcharts of critical jobs tied to each application. Constant refinement/improvement of documentation is highly encouraged by client. Developing Minor Applications enhancements less than or equal to 40 hours per request. Incident resolution for TMS application prioritizing high and critical incidents followed by lower priority incidents. Should be able to manage the team, stake holders and technical group POCs for issues and queries. Problem investigation and Root Cause Analysis (RCA) for critical incidents.