Banquets - Banquets Event Coordinator

Key Responsibilities Include: Gathers information from Event Manager to prepare weekly Event schedule. Posts calendar information. Assists Event Management with daily needs including client and internal communication, initiating Banquet Event Orders (BEO), billing, filing and other event-related needs. Creates signs for events as needed using appropriate MS Office applications. Gathers all billing information to process billing invoices and enters the information into Hotels billing system. Answers telephone and provides information to callers or routes calls to appropriate team members. Relays messages to event management.

What You Will Bring: 6 months prior office administration experience required. Basic knowledge of food and beverage preparation, luxury hotel service standards, guest relations and etiquette desired. Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction. Requires ability to perform basic math skills such as addition, subtraction, multiplication and division. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.