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About the role

Clinical - Practice AssistantM-F 7:45 am - 4:45 pmRhinebeck, NYTemp. To. Perm
Position Overview: Responsible for ensuring customer service and the front desk processes of registration, scheduling and payment collection are to CareMount Medical's standards operationally and financially.
Essential Duties and Responsibilities:
  • (including but not limited to the following):Provide quality customer service to the patients and visitors courteously and promptly.
  • Verify and update patient account information according to front desk policy and procedures.
  • Works routinely with the insurance verification team to maintain knowledge of insurance and to ensure accuracy of information is being entered.
  • Follow the cash security policy and procedures according to CAREMOUNT MEDICAL guidelines.
  • Maintains work area and patient waiting room routinely and in a neat and orderly manner.
  • Maintain knowledge of individual physicians scheduling requirements and preferences.
  • Uphold a professional image and environment at the front desk within CAREMOUNT MEDICAL.Provide patient support and respond to requests for information in a courteous and timely manner.
  • Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations.
  • Performs related work as required.
  • Qualifications and Education:
  • High school graduate and minimum of two years' experience in customer experience, preferably in a medical practice environment.

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JOB OVERVIEW

Experience level

Mid

Location

Rhinebeck, NY

Occupation

Medical Assistants

Industry

Offices of Physicians

Posted

3 days ago

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