Registration Coordinator

Registration Coordinator The primary responsibility of the Registration Coordinator is to facilitate the registration of Market Participants into the NYISO's wholesale markets in accordance with the MST-Market Services Tariff and OATT-Open Access Transmission Tariff. This role necessitates a strong customer service focus, providing direct support to prospective and existing Market Participants registering to participate in NYISO's wholesale markets. The Registration Coordinator role aligns with the department's efforts to address technical inquiries from a diverse group of electric generators, utilities, demand response providers, traders, and consumers that seek to participate in New York's wholesale power markets. The position requires working independently and collaboratively across multiple departments within the NYISO, as well as with external entities, including prospective customers and existing Market Participants seeking to make amendments to applications, process name changes, mergers, and acquisitions. This includes consultants, attorneys and industry professionals representing clients to understand registration requirements in NY's wholesale electric markets. Excellent written and verbal communication skills are critical to this role, which involves extensive collaboration across the NYISO and with a diverse range of industry stakeholders. The position leads discussions with engineers, attorneys, accountants, energy consultants, and business professionals, requiring the ability to communicate complex information clearly and effectively. Strong attention to detail and experience reviewing contractual documentation related to ownership, credit, finance, affiliate relationships, and NYISO tariff requirements are essential. Essential duties and responsibilities include managing the intake, coordination, and tracking of new registration applications and amendments to existing registrations for NYISO markets and market related systems in accordance with NYISO tariffs. Analyzing, interpreting, and applying complex technical information such as the NYISO tariffs, operating manuals, technical bulletins, procedures, business processes, NYISO systems and a general understanding of customers organizational documents and tax forms/financial relationships in relation to Market Participant registration. Assisting with training of staff in registration procedures including developing educational materials. Ability to manage large caseloads, competing priorities, and multiple cases at varying complexities to process inquiries in accordance with NYISO tariff requirements. Coordinating with Market Participants, Transmission Owners, consultants in conjunction with internal NYISO SMEs to ensure required registration requirements are compliant with NYISO's tariffs and service agreements. Identifying, initiating, and contributing to the continual improvement of registration work processes/documents in accordance with the evolving NYISO markets. Maintaining current knowledge of the energy industry and NYISO system applications by following pertinent energy news as well as NYISO technical bulletins and Manual documentation changes. Responsible for understanding all applicable NYISO applications that are associated with the NYISO markets, this includes but is not limited to data entry into the MIS-Market Information Systems and Salesforce. Adhere to NYISO internal departmental audit controls / requirements. Perform queries / data collection within multiple NYISO applications to support annual and ad hoc audits, including adherence to SOC1 auditing controls. Communicate technical/procedural information directly to Market Participants, external customers, and NYISO staff to facilitate processes on market entry, maintenance, and exit. Collaborate with Senior Manager Client Services & Technical Solutions, Manager of Stakeholder Services to improve the NYISO registration process and customer journey with a seamless handoff from registration to participation. Demonstrated ability to work independently or in a team environment under demanding time constraints, in a deadline driven environment. Generate Salesforce reports and dashboards with registration data for senior management.