Desktop Support Specialist

Desktop Support Specialist An employer is looking for a Desktop Support Specialist who will provide hands-on technical support to employees, executives, and visitors within a fast-paced enterprise environment. This individual will serve as a frontline resource for resolving hardware, software, connectivity, and end-user technology issues while delivering exceptional customer service. Day-to-day responsibilities include troubleshooting Windows and macOS devices, diagnosing Wi-Fi and network connectivity issues, resolving application-related incidents, and supporting monitors, docking stations, and conference room technology. The specialist will also manage device provisioning activities for new hires and departing employees, leveraging established knowledge base documentation and support processes. Additionally, they will utilize a ticketing system, preferably Service Now, to document, track, and resolve technical issues while ensuring timely communication and resolution for end users. Success in this role requires strong technical troubleshooting capabilities, excellent interpersonal skills, and the ability to thrive in a customer-facing environment supporting both employees and executive leadership.