Application Support Analyst

Application Support AnalystApplication Support Analyst (full-time) in the Austin, TX area. Employer type: Fintech (digital banking software).What the work involves: Respond to inbound technical support calls for the Q2 SolutionTroubleshoot and resolve customer issues using documented tools and proceduresAccurately log all customer interactions, categorizing cases and capturing complete problem descriptionsEstablish case priority and update customers throughout the resolution processProvide clear, step-by-step guidance and "how-to" assistance for product usageApply here and our team will look at your background and introduce you to the employer directly. There is no cost to you, and we will tell you who the employer is before anything goes forward.