Head of Operations & Business Management

The Operations Manager is responsible for leading the client service operations function, overseeing key activities including account opening, asset transfers, client reporting, account maintenance, and other operational workflows across multiple custodian platforms. This role supervises the Operations team, ensuring effective workload distribution, operational efficiency, adherence to service standards, and the timely execution of daily business objectives. Reviews and approves the opening of new accounts received from Investment Professionals across various custodians. Reviews end client's financial information, investment objectives, source of funds and net worth ensuring compliance with established requirements and plausibility. Supervises department personnel ensuring client service is provided timely and in line with established company policies and procedures. Asset Management Reviews and approves wire transfers, check requests, deposits, internal journals, account transfers and free deliveries for clients following established company policies and compliance regulations. Process Improvement, Technology & AIMicrosoft 365, SharePoint, Power Automate, Power Apps).Microsoft 365 Copilot) for tasks such as summarizing cases, drafting communications, reconciling data, and preparing reports — always with human review of outputs. Ensure all technology and AI use complies with firm policy on data privacy, client confidentiality, information security, and recordkeeping; no client data is used in unapproved tools. Partner with IT, Compliance, and vendors to test, document, and roll out new tools and workflow changes, and train the team on adoption Participates in the staffing and selection of personnel under his/her supervision. Provides input to department Head on areas related to Performance Management and other human resources policies and programs. Ensures team is always up to date on latest updates to firm policies and procedures. Point of contact for internal projects that may involve the area. Bachelor's degree in business administration or related field (or equivalent work experience).Knowledge of FINRA rules (Financial Industry Regulatory Authority).Extensive knowledge of the financial industry products and services. Understanding of multi-custodian platform management. Knowledge of Pershing Systems Platform a plus. Knowledge of account opening and management. Knowledge of asset movement. Ability to understand legal documentation. Knowledge of AML/Compliance regulations. Ability to understand financial/accounting data and reports. Time management, multi-tasker and analytical skills. Fluent in English and Spanish.