Dispatcher (HVAC)
tbg bachrach groupFarmingdale, NY
Dispatcher (HVAC)
tbg bachrach groupFarmingdale, NY
today
Occupations
Dispatchers, Except Police, Fire, and AmbulanceHeating, Air Conditioning, and Refrigeration Mechanics and InstallersProduction, Planning, and Expediting ClerksIndustries
Plumbing, Heating, and Air-Conditioning ContractorsWarm Air Heating and Air-Conditioning Equipment and Supplies Merchant WholesalersOther Building Equipment ContractorsAbout the role
HVAC – Dispatcher Farmingdale NYPerm$65-80KIn office position We are seeking a detail-oriented and highly organized HVAC Dispatcher to support our service operations team. This role is responsible for coordinating technician schedules, managing customer communications, handling billing and collections, and ensuring timely ordering and tracking of parts. The ideal candidate has strong multitasking skills, excellent communication abilities, and a background in administrative or service coordination—preferably within the HVAC or mechanical services industry.
Key Responsibilities: Dispatching & Scheduling:
- Schedule and dispatch HVAC technicians to residential and commercial service calls
- Prioritize service calls based on urgency, technician availability, and geographic location
- Communicate job details, updates, and changes to technicians in real-time
- Customer Communication:
- Serve as the primary point of contact for customers regarding scheduling, service updates, and general inquiries
- Follow up with customers post-service to ensure satisfaction and resolve any concerns
- Billing & Invoicing:
- Prepare and issue accurate invoices for completed service calls and maintenance agreements
- Work with accounting or service teams to ensure proper job costing and timely billing
- Address billing discrepancies or customer payment questions professionally
- Collections:
- Track outstanding invoices and follow up with customers regarding overdue payments
- Maintain records of collection activity and communicate with management on collection status
- Escalate unresolved payment issues when necessary
- Parts & Inventory Management:
- Order parts and materials needed for service calls and scheduled repairs
- Track shipments and delivery timelines to ensure technicians have what they need
- Maintain organized records of inventory, backorders, and vendor information
- Administrative Support:
- Maintain accurate records in the dispatching and CRM software
- Assist in generating service reports, quotes, and other documentation as needed
- Support field staff with job-related administrative tasks
Qualifications:
- 2+ years of experience in a dispatching, service coordination, or administrative role (HVAC or trades industry preferred)
- Knowledge of HVAC terminology, equipment, and service operations a strong plus
- Proficient in office software and service management platforms (e.g., QuickBooks, Service
- Titan, etc.)Strong communication and organizational skills
- Ability to multitask and stay calm under pressure
- Familiarity with billing, invoicing, and collections processes.
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JOB OVERVIEW
Experience level
Senior
Location
Farmingdale, NY
Occupation
Dispatchers, Except Police, Fire, and Ambulance
Industry
Plumbing, Heating, and Air-Conditioning Contractors
Posted
today
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